Terms & Conditions

Cancellation Policy (before 20th November)

Bookings for up to 15 guests require 72 hours' notice for any changes or cancellations. Should the number of guests decrease, any cricket charge can be reallocated towards food and drink, provided at least 24 hours notice was given.

If you cancel outside this window, you will unfortunately not receive a refund. This includes transferring your booking to a different date or venue.

Bookings for up to 20 guests require 14 days' notice for any changes or cancellations. Should the number of guests decrease, any cricket charge can be reallocated towards food and drink, provided at least 72 hours notice was given.

If you cancel outside this window, you will unfortunately not receive a refund. This includes transferring your booking to a different date or venue.

Bookings of over 21 guests require 30 days' notice for any changes or cancellations. Should the number of guests decrease, any cricket charge can be reallocated towards food and drink, provided at least 7 days notice was given.

If you cancel outside this window, you will unfortunately not receive a refund. This includes transferring your booking to a different date or venue.

Packages, Preorders & Minimum Spends

Any preordered items must be consumed within the premises on the day of the event.

If your party decreases, we can make changes to the preorders provided sufficient notice (as outlined in the Cancellation Policy) has been given.

No refunds or credits will be offered for unutilised items.

Minimum food and drink spends must be used on the date of the booking. We are unable to transfer any unused minimum spend to another booking or another date. You can not take any alcohol away with you.

If group size decreases, the overall minimum will remain the same but provided enough cancellation notice (As outlined in the Cancellation Policy) is provided any unused places can be transferred onto a bar tab.

All drink tokens and food orders must be used on the date of the booking. We are unable to transfer any unused tokens to another booking or another date. You can not take any alcohol away with you.

You must provide sufficient notice (As outlined in the Cancellation Policy) to make any changes to your package preorders.

Running Late

If you’re running late, we will do our best to accommodate you but we can only hold bookings for a maximum of 15 minutes, and this will be deducted from your playtime.

If you arrive late, your group may lose the chance to complete your session and (if applicable) access to your reserved area, unfortunately no refund will be offered.

Net Session Allocation and Durations

We allocate the following durations:

  • 2-3 people, 1 net 30 minutes
  • 4-5 people, 1 net 45 minutes
  • 6-9 people, 1 net 60 minutes
  • 10-15 people, 1 net 90 minutes
  • 16-20 people, 2 nets 60 minutes
  • 21 - 30 people, 2 nets 90 minutes
  • 31 to 40 people, 2 nets 2 hours

Larger groups will be advised of their allocation upon booking.